Frequently Asked Questions

Our most asked questions

Here at MyHoliday2 HQ we get a lot of enquiries about our tours. We’ve put together a list of Frequently Asked Questions by our customers to help you find your answer quicker….

What is your Refund policy?

The 25% deposit is completely non-refundable whether you pay via a payment plan, or pay in full. If you cancel your trip, or if your trip gets cancelled by us for any other reason (Covid-19 or other), then you are eligible to take a credit amount for the deposit paid, unless otherwise stated/bound by our suppliers terms. You may apply for a cash refund of the remaining monies paid, less any non-refundable services. Please click on title of this section to see our full refund policy.

When will I get my travel documents?

We don't send travel documents. Your travel documents are immediately ready and available to download from your 'Customer Account'. Simply log in to your account by clicking on 'My Account' in the top menu bar and you will find everything you need: Order, Itinerary, Voucher and E-Tickets. You will be notified by email when your e-tickets have been issued, so you can log-in to download to print these at any time.

What hotels are used in my tour?

You can find a list of all the hotels we use throughout the tour in the 'Hotels' tab under the itinerary. Please feel free to research these hotels prior to purchase to make sure you are happy with our selections. If the hotels listed are not available, we will book similar hotels of the same standard. Please note that hotels may be self-rated or locally rated, which may differ from Australian standards.

Do you include flights?

Some packages include flights and some packages are sold as a land only tour. It is clearly marked on the packages whether flights are included or not. The reason why we don't package flights with all of our tours is to give our customers the choice and flexibility of booking their own, as this way you can choose your preferred airline, stay longer or arrive earlier to extend your holiday and also add in stopovers if you wish. It can also be cheaper if you select a budget airline, or snap up a last minute deal. We only include flights if we have a super deal with the airlines to make the flight and land package together more cost effective.

How Do I choose my seat on the plane?

We cannot select your seat for you. Once you have been issued your flight tickets, you can log onto the airlines website with your Booking ID and select your own seat. Many airlines charge for for seat selection which you will pay directly to the airline.

How much are flights to/from my destination?

If you are booking a land only tour and would like a rough idea at flight costs, you are very welcome to give our friendly team or call or send us an email / live chat. We can give you an instant rough price. If you would like a quote you can send us your names, travel dates, destinations and dates of birth and our flight department can send you a quote which will be available for 24-72 hours depending on the airline.

Can you book flights for me?

Yes absolutely. If you have booked a tour with us, we can happily quote you on airfares to line up with this package. We are only able to quote airfares, once you have a secured booking. We are unable to quote airfares without an existing booking.

How do I book the tour?

It's so easy! Simply go to the 'Buy Now' section on the tour you wish to purchase. Select a departure date from the drop down menu (the number of spaces available on that date will show up), Select your category of hotel, departure city (if it includes flights) and the number of people. Then follow the prompts to continue to checkout. You will be asked if you want to add any extras along the way.

Do I have to pay in full or can I pay a deposit?

We have a selection of payment plans available that require just a 20% deposit upfront. Depending on how far in advance your departure date is, you can select a 6, 12 or 18 month interest free payment plan. The payment plans will appear at the 'Buy Now' section. Click on the title of this questions for more information. There is a 2% surcharge for this service and it is only available if you are travelling in 6 months or more. If you plan to travel in less than 6 months, then full payment is required.

Can I buy over the phone?

All purchases are done online via our website. We do not take money or credit card details over the phone. We accept all major credit cards and payment is done through our secure credit card portal. All fees are built in to our packages and there is no additional booking fee or credit card fee when you get to checkout.

How long will the deal last for?

Our specials change or end at the end of each month. Some run for a couple of months due to popular demand or if we are able to secure more allocation / departure dates. The key is to be quick so you don't miss out!

Is tipping included?

Tipping is not included in our tours. We do not charge mandatory tipping unless otherwise stated in the particular deal. As a rule of thumb we would recommend to tip your guides and drivers the equivalent of AUD$5 per person per day if you feel they have provided a good service.

How many people in a tour group?

Our groups are guaranteed to depart with a minimum of 2-4 people. We cap each group at a maximum of 10-20 people to ensure small intimate groups where you get the focus of our professional guides and overall better touring experience. There are a couple of tours with an increased group size, but you can find these details in the 'Tour Information' tab of each deal.

Solo Travellers - Do I have to pay a single supplement?

Yes. All solo travellers are required to pay a single supplement which covers the other half of the room rate which is usually covered by the other person in a twin share. When you are purchasing your tour, be sure to add the number of single travellers on the booking. This will secure your own room. We do not pair up travellers with other travellers. We have a Facebook Group called MyHoliday2MyHolidayMate for like minded travellers looking for a travel mate. (Click on the title to take you there). We also often run solo special tours so sign up to our newsletter to keep an eye out. As a solo traveller you need to wait until a tour departure has a minimum of 2 people already booked on before you can join it. There is no single supplement on our 2FOR1 specials. They are the same price whether there is 1 or 2 people travelling.

Can I arrive early or stay longer after a tour?

Yes of course. We do not charge any supplement if you want to arrive early or stay behind longer after the tour if you have booked a land-only tour. If you have booked a tour with flights then there is a surcharge to extend your arrival/departure date of $200 per person plus any difference in airfares to fly on a different date. You can book pre/post tour extra nights through us at time of booking your tour or afterwards. The extra night costs are in the 'Options and Upgrades' tab of each deal. If you book extra nights through us then airport transfers are (mostly) included, but if you book your extra nights accommodation independently, then you will forfeit our airport transfer.

Can I add optional tours / extras at a later date?

Yes of course. All optional extras and tours are available to purchase before you complete the checkout, however if you have not decided on any extras at time of booking, please feel free to contact our customer service team at any time by phone, email or live chat and we can organise and add extras to your booking. Please see the 'Upgrades and Options' tab on each deal for detailed information on available extras.